Introduction

When traveling, checking into a hotel and communicating with hotel staff is an essential skill. Understanding how to ask questions, make requests, and understand hotel-related conversations will help make your stay smoother.

By the end of this lesson, you will be able to:
✔️ Improve your listening comprehension
✔️ Learn common phrases for hotel check-in and service requests
✔️ Understand how to ask for information at a hotel
✔️ Practice real-life conversation skills

Let’s begin!

Step 1: Listen to the Conversation

🎧 Instructions:

Listen carefully to the conversation between a hotel guest and a receptionist.
Pay attention to common phrases and questions used in hotel check-ins.
After listening, answer the comprehension questions below.

📌 Audio Script (Hotel Check-in Conversation)

Receptionist: Good evening. Welcome to the Grand Plaza Hotel. How can I help you?

Guest: Hi, I have a reservation under the name Johnson.

Receptionist: Let me check… Yes, Mr. Johnson, you have a reservation for three nights in a deluxe room.

Guest: That’s correct. What time is breakfast served?

Receptionist: Breakfast is served from 7:00 AM to 10:30 AM in the restaurant on the second floor.

Guest: Great. Also, does the hotel have free Wi-Fi?

Receptionist: Yes, we do. Here is your room key and the Wi-Fi password is printed on the card.

Guest: Thank you! One more thing—can I get a wake-up call at 6:30 AM?

Receptionist: Of course. We will call your room at 6:30 AM. Enjoy your stay!

Step 2: Comprehension Questions

Test your listening skills by answering the following questions.

Multiple Choice Questions

How long is Mr. Johnson staying at the hotel?
a) One night
b) Two nights
c) Three nights
d) Four nights
Where is breakfast served?
a) In the lobby
b) In the restaurant on the second floor
c) In the guest rooms
d) On the rooftop
What time does breakfast start?
a) 6:00 AM
b) 7:00 AM
c) 8:00 AM
d) 10:30 AM
What service does Mr. Johnson request?
a) Extra towels
b) A wake-up call
c) Room service
d) A late check-out
How does the guest get the Wi-Fi password?
a) By calling the front desk
b) From the receptionist
c) It is written on the key card
d) In an email

(Answer Key: 1-c, 2-b, 3-b, 4-b, 5-c)

Step 3: Vocabulary Practice

Here are some important words and phrases from the conversation. Learn their meanings and practice using them in sentences.

Word/Phrase	Meaning	Example Sentence
Reservation	A booking or arrangement in advance	I made a reservation at a five-star hotel.
Deluxe room	A high-quality hotel room	We stayed in a deluxe room with a beautiful view.
Wake-up call	A phone call from the hotel to wake a guest	Can I schedule a wake-up call for 7 AM?
Front desk	The hotel reception area	Please call the front desk if you need assistance.
Wi-Fi password	A code to connect to the hotel’s internet	The Wi-Fi password is on the key card.

✅ Exercise:
Fill in the blanks using the vocabulary words above.

The hotel’s _______ staff was very friendly when we checked in.
I asked for a _______ because I have an early flight.
Our room was upgraded to a _______ with an ocean view.
The _______ for the internet is written on the welcome card.
I forgot to make a _______ for tonight, so the hotel is full.

(Answer Key: 1. front desk, 2. wake-up call, 3. deluxe room, 4. Wi-Fi password, 5. reservation)

Step 4: Grammar Focus – Making Requests at a Hotel

When staying at a hotel, you may need to ask for services or information. Here are polite ways to make requests:

Common Hotel Requests

Can I get a wake-up call at 7:00 AM?
Could I have extra towels, please?
Is it possible to get a late check-out?
Do you offer airport transportation?
Where can I find the fitness center?

Practice Exercise:

Choose the correct phrase to complete the sentences.

_______ a wake-up call for 6:30 AM?
_______ more pillows for my room?
_______ where the nearest restaurant is?
_______ a late check-out tomorrow?
_______ the Wi-Fi password?

(Answer Key: 1. Can I get, 2. Could I have, 3. Could you tell me, 4. Is it possible to get, 5. Where can I find)

Step 5: Discussion Questions

Practice speaking by discussing these questions with a friend or writing down your answers.

Have you ever stayed at a hotel? What was your experience like?
What do you usually ask for when staying at a hotel?
What are some important things to consider when choosing a hotel?
What services do you think every good hotel should offer?
If you could design your dream hotel, what features would it have?

Step 6: Writing Challenge

✍ Creative Writing Exercise
Imagine you are checking into a hotel. Write a short dialogue between you and the receptionist. Try to use at least three phrases from this lesson.

🔹 Example Start:
“Good afternoon. I have a reservation under the name Davis.”

Frequently Asked Questions (FAQs)

1. How do I ask for a hotel room?

You can say:

I’d like to book a room for two nights, please.
Do you have any rooms available?
I have a reservation under the name [your name].

2. What should I ask when checking into a hotel?

Some common questions are:

What time is check-out?
Do you offer free breakfast?
Is there a gym or swimming pool?
Do I need a key card to access my room?

3. How do I request a service at a hotel?

Can I get extra pillows and blankets?
Could you send housekeeping to clean my room?
Do you offer late check-out options?

4. How do I ask about Wi-Fi in a hotel?

Does the hotel offer free Wi-Fi?
What’s the Wi-Fi password?
Is the internet available in all rooms?

5. What is the difference between check-in and check-out?

Check-in = Arriving and registering at the hotel. (Check-in time is usually in the afternoon.)
Check-out = Leaving the hotel and returning the key. (Check-out time is usually before noon.)

Conclusion

This lesson helps you improve your listening, vocabulary, grammar, and speaking skills while learning how to communicate at a hotel.

✅ What’s Next?

Listen to the audio again and try to catch more details.
Practice making hotel requests with a friend.
Try writing a hotel review in English!